How do I return an item?

Our return policy allows you 30 days from the date of receipt to return your order.

Please note, we do not cover the cost of returns for orders outside the EU. If you are located within the European Union and did not receive a prepaid return label in your package, please contact our customer service team. The returned items must be returned to our warehouse in their original packaging and in the same condition in which they were delivered, including all original tags, authenticity cards, and dust bags. Please note that we do not accept items that have been washed, worn, or altered. Shoes must be tried on a carpeted surface and returned in their original packaging, which should not be damaged. Damaged or soiled items will be sent back to the customer, and refunds will be refused. Once we receive and approve the returned article, we will credit the same card used for the purchase within 5-10 days.

Returns within the EU

ROTATE BIRGER CHRISTENSEN COVER RETURN EXPENSES FOR RETURNS WITHIN EU, HOWEVER, WE DO NOT REFUND INITIAL SHIPPING COSTS PAID BY THE CUSTOMER WHEN PLACING AN ORDER AT ROTATEBIRGERCHRISTENSEN.COM.

HOW TO RETURN WITHIN EU

1. PLACE THE ARTICLE(S) YOU WISH TO RETURN IN A SUITABLE BAG/BOX, E.G. THE ONE YOU RECEIVED FROM ROTATE BIRGER CHRISTENSEN.
2. FILL OUT THE RETURN FORM AND ATTACH IT WITH YOUR RETURN PACKAGE.
3. SHIP THE RETURN PACKAGE USING THE PRE-PAID RETURN LABEL ATTACHED WITH YOUR ORDER.
4. PLEASE KEEP A RECEIPT AS PROOF OF THE RETURN SHIPMENT.
5. ONCE WE HAVE RECEIVED THE GOODS AND APPROVED THE RETURN, THE REFUND WILL BE REIMBURSED WITHIN 5-10 BUSINESS DAYS TO THE SAME CREDIT CARD WITH WHICH THE GOODS WERE PURCHASED.

Returns outside the EU

ROTATE BIRGER CHRISTENSEN DOES NOT COVER ANY RETURN EXPENSES FOR ORDERS OUTSIDE EU NOR DO WE REFUND INITIAL SHIPPING COSTS PAID BY THE CUSTOMER WHEN PLACING AN ORDER AT ROTATEBIRGERCHRISTENSEN.COM.

HOW TO RETURN OUTSIDE EU

1. PLACE THE ARTICLE(S) YOU WISH TO RETURN IN A SUITABLE BAG/BOX, E.G. THE ONE YOU RECEIVED FROM ROTATE BIRGER CHRISTENSEN.
2. FILL OUT THE RETURN FORM AND ATTACH IT WITH YOUR RETURN PACKAGE.
3. SHIP THE RETURN PACKAGE AS A BUSINESS PARCEL DIRECTLY TO THE RETURN ADDRESS BELOW:
   
   DSV
   PROFILVEJ 3
   DK-6000 KOLDING
   ATT. ROTATE BIRGER CHRISTENSEN
   
   
4. PLEASE KEEP A RECEIPT AS PROOF OF THE RETURN SHIPMENT. PACKAGES THAT ARE LOST IN TRANSIT WILL NOT BE COMPENSATED BY US, AND WE THEREFORE RECOMMEND YOU SEND THE PACKAGE AS A TRACKABLE SHIPMENT.
5. ONCE WE HAVE RECEIVED THE GOODS AND APPROVED THE RETURN, THE REFUND WILL BE REIMBURSED WITHIN 5-10 BUSINESS DAYS TO THE SAME CREDIT CARD WITH WHICH THE GOODS WERE PURCHASED.

FOR INTERNATIONAL CUSTOMERS, WE RECOMMEND USING FEDEX OR UPS TO MAKE SURE THAT THEY ARE PROTECTED AND INSURED DURING TRANSIT. SHOULD YOU EXPERIENCE ANY ISSUES WITH RETURNING FROM OUTSIDE THE EU PLEASE CONTACT OUR CUSTOMER SERVICE AT [email protected].

How do I request a pre-apid return label?

If you are located within the European Union and did not receive a prepaid return label in your package, please contact our customer service team at [email protected] and they will assist you in creating one. However, we do not cover the cost of returns for orders outside the EU. Please refer to our return policy for further information.

WITHIN THE EUROPEAN UNION 

IF YOU DID NOT RECEIVE A PREPAID RETURN LABEL IN YOUR PACKAGE, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AT [email protected] 

OUTSIDE OF THE  EUROPEAN UNION 

WE DO NOT COVER THE COST OF RETURNS FOR ORDERS OUTSIDE THE EU. PLEASE REFER TO OUR RETURN POLICY FOR FURTHER INFORMATION.

Have you received my return?

• YOU WILL RECEIVE AN EMAIL FROM US ONCE YOUR RETURN IS RECEIVED AND PROCESSED.
•  WE AIM TO PROCESS YOUR  RETURN WITH 10 BUSINESS DAYS OF RECEIVING THE PACKAGE.
• PLEASE NOTE THAT PROCESSING TIME MAY VARY, DEPENDING ON THE VOLUME OF RETURNS WE ARE RECEIVING AT THE TIME.
• RETURNS FROM OUTSIDE OF EU MAY TAKE LONGER DUE TO CUSTOMS 
• IF YOU HAVE FURTHER QUESTIONS DON'T HESITATE TO REACH OUT AT [email protected].

When will I receive my refund?

PLEASE NOTE THAT REFUNDS TYPICALLY TAKE 5-10 BUSINESS DAYS TO BE REIMBURSED TO THE ORIGINAL PAYMENT METHOD USED FOR THE ORDER. 

WE STRIVE TO PROCESS RETURNS AS PROMPTLY AS POSSIBLE, BUT DURING PEAK PERIODS, PROCESSING TIMES MAY BE SLIGHTLY LONGER. ONCE WE HAVE RECEIVED AND PROCESSED YOUR RETURN, WE WILL REFUND THE ITEM(S) AS SOON AS POSSIBLE.

WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING, AND IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT OUR CUSTOMER SERVICE TEAM AT [email protected].

What do I do if my item is damaged or defective?

Please be advised that if your item is damaged or defective, we kindly request that you register your claim through our claims portal here.

Our team will review your claim and provide further instructions on how to proceed. If you have any additional questions or concerns regarding the claims process, please do not hesitate to contact our customer service team at [email protected]. We are always here to assist you in any way we can.

Exchanges and reservations

We apologize, but we do not offer item or size reservations, nor do we facilitate exchanges. If you require a different size or item, we kindly ask that you return the original purchase and place a new order through our website. If you’re in doubt about sizing and fit, please go to “Sizing and Fit” in our FAQ.